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female bartender in a restaurant

female bartender in a restaurant

Imagine you’re opening a sandwich shop. Would you pay the money to buy into the Subway franchise, then refuse to allow any “Subway” signage or branding?

Nope. Brand recognition matters right?

Met with a fairly prominent mid-sized golf management company the other day.

It’s astonishing to hear how romantic people can be about “what they’ve always done”. I believe it’s an enormous vulnerability… and at the same time a HUGE opportunity for orgs that get it. Those that aren’t building brand are slipping toward irrelevance.

To me, when a golf club “buys into” a golf management contract, it’s a lot like a franchise relationship. They get in for two reasons:

1. Efficiency in a Box – The repetitive stuff gets simplified or outsourced, more buying power, freeing people up for more important things. Every management company offers this.

2. Brand Recognition & Selling Power. Like buying into the Subway franchise vs. starting your own local sub shop. Many management companies suck at this part of the value prop.

Why is it that a golf management company dismisses the value of building brand…and in the same breath tells me that none of their facilities allow them to post their logo anywhere on property?

You may be winning at half-time, but without brand, you’ll lose the game.

content creation diagram

We all know that businesses need to commit to creating quality, sharable and compelling content to attract and retain net new online business. Whether your marketing and advertising spend is measured in hundreds or millions, producing good stuff continuously very likely will mean the difference between winning and losing in the long term.

But how?

With limited time and resources, how do we know what to create? What platforms do we deploy our content on? How do we know it will work?

Here’s a basic model that most any organization should be able to roll out with just a little thought and some reasonable organization. Don’t worry, it’s not as nasty as it looks.

I’ll explain.

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1. Originating New Ideas for Content

For our agency, and for our clients, new content ideas spawn out of real-world interactions and daily business life. Rather than trying to create some new idea or piece of advice, it’s MUCH easier to leverage what you’re already doing every day.

Maybe you solved a problem for one of your customers? Perhaps a new question presented some different thoughts or a unique situation that others could learn from. Maybe you wrote a lengthy email to a prospect or client to help them with a challenge they were facing.

All these things – your daily work – can be documented and transformed into killer content for your business.

2. Begin with Long Form Content

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Typically, when we’ve worked on an interesting project or resolved a situation that others might benefit from, we begin by documenting in long form.

Usually, this means the spoken word – Our Podcast.

Audio is the fast growing form of content on the internet, and many believe that audio will replace text search in the next few years as companies compete for online attention.

A podcast episode is simple to execute. We discuss the situation, resolution, and tell stories that our audience will find helpful. The mission is to inform and/or entertain.

A podcast episode is only the beginning of the content creation process.

3. Create a Blog Post

With our new podcast episode in hand, we then transcribe the audio into text format.

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This is a challenge, and it can be time consuming, but it’s worth it. Technology is getting better at voice recognition too.

Basically, what we’re doing is taking a long form audio piece and transforming it into a written article. It’ll take some editing, and adding in some visuals to sweeten it up.

When you’re done, you’ve got a perfect blog post for your website.

4. Position Long Form Content on Social Channels

Now, bring your content to the places where your audience is consuming your stuff.

Currently, LinkedIn represents an incredible opportunity for organic reach with long-form content. Articles like the one you’re reading now help you get found in search results, and lead people to your profile and company pages.

Use the article you’ve just created and bring that content to places like LinkedIn, Facebook, Instagram Stories, Medium, and other sites where people tend to seek out more detailed information.

5. Promote and Add Context Through Social Media

Okay, now that you’ve got your podcast in place, your blog article, and some others sprinkled around on different social sites, it’s time to let people know about them.

I like Hootsuite for managing social media, but there are many different tools out there for scheduling posts.

Social media posting calendar

Schedule several posts over the coming days/weeks (depending on the nature of your content) for your blog article. In each post, add some different commentary or “context” to the article.

Don’t just post the link and call it a day.

It’s also a good strategy to use some hashtags to push your stuff into circles and conversations where it may not otherwise appear. Tag people mentioned in your article or those you feel may be interested. Don’t over-do it.

6. Create and Distribute Micro-Content

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Now it’s time to break apart your long-form article and create as many relevant short-form pieces of content as you can.

There may be sections that could stand alone in interesting ways, quotations, bullet lists, theories, opinions, facts, etc. worth sharing in short bursts. Again, this takes some time and understanding of the subject matter, but it’s also the only way to get maximum mileage out of the work you’re doing.

As you’re pulling pieces of content, keep in mind the social networks that you’re on and what the audience is expecting. Long-form text isn’t great on Twitter or Snapchat, but perfect for LinkedIn. Memes and short videos are great for Facebook and Instagram.

Remember to create content for the specific platform you’re on. It’s not a one-size-fits-all situation.

From a single article, you might be a able to pull out 4-5 posts on each of your social networks…or more. Depending on the nature of the content (evergreen vs. time sensitive) you may be able to schedule posts around each of these micro pieces of content over the coming weeks or months – each with slightly different context of course. No copy and pasting guys.

7. Engage!

Here’s one of the most important parts – often the most likely to be neglected, but also can be the most fun.

Respond to EVERY single comment that you receive. All of them.

Expressing gratitude is always well-received. No sales pitches guys. Thank them for reading, taking the time, posting, or sharing. It goes a long way toward building trust and growing an audience.

A more selfish reason to engage with your audience is to learn. You’ll figure out what kinds of content your audience tends to like the most, what brings the most impact, and what drives engagement. This is the best way to drive future decisions about creating new content.

Basically, do more of what resonates, less of what doesn’t.

Re-post and repurpose your best stuff. Use your content to build premium content offers like ebooks or video series which can be used for lead generation on your website and in your sales processes.

Here are few of ours:

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8. Ask in Proportion

Nobody likes to listen to sales pitches. Nobody really cares about your “outstanding customer services” or your “20 years of industry-leading experience”. Deliver content that your audience will value – helpful, informative, entertaining stuff.

If you’re truly bringing value, then every once in a while you earn the right to ask them to buy your stuff – but use it wisely.

If you’re producing adequate quantities of helpful stuff, then a ratio of at least 5-7 helpful pieces for every “ask” is probably appropriate. If you bombard them with sales pitches, you’ll lose them. Of course, if you never ask them to buy, then you’re wasting your time. This is the art of marketing.

The Take-Away

For those who are operating in B2B, and “considered buying processes” (longer term decisions), you need to stay top of mind over a long period of time. Unless you’re producing great content continuously, and bringing it to locations and formats your audience prefers, you’re probably going to lose out.

Here are a few last thoughts:

  • Each long-form podcast or article can churn out more than 10-15 individual pieces of content and perhaps 30-50 social media posts over weeks and months.
  • Be Empathetic – Bring value to your audience to win trust and loyalty. Forget the sales pitches…or at least make your “asks” in proper proportions.
  • Don’t Disguise – When you’re bringing value, bring it. Don’t sneak in a sales pitch. When you’re asking your audience to act, ask them clearly and directly. Don’t try to do both…when you give, give. When you ask, ask.
  • Consider Reverse Engineering – Think about the premium content offers that would be most useful to your prospects and customers at each stage of their buyer’s journey. Now make a plan for producing long-form audio and written content for each portion of those content offers – compile them into an ebook and you’re there.
  • This piece was inspired by Gary Vaynerchuk’s Content Model…check it out for an even more ambitious content creation “machine”.

Cheers!

great faq page

So, I’m gonna keep it simple and easy, and hopefully give you some quick ideas for adding some really beneficial content to your website…

Think about it. Ultimately, the primary function of your website is to answer as many questions as possible before visitors move on to the next site…


Here are 5 Tips for a Great FAQ Page:

It might seem a bit daunting to write one up from scratch, but the good news is they’re easy to maintain once you get one established so here are 5 Tips for a Great FAQ Page

1. Make sure your questions are actually frequently asked. Poll your sales teams on the front lines and figure out what your prospects and customers are asking about…for real.

2. Mind your language. You and your customers say things differently…go with their language, not yours.

3. Make it searchable. Nobody wants to wade through all the questions to eventually find things they care about

4. Throw some media at the crowd. Try getting creative with infographics, videos, or images where it might make sense. Text-only gets boring.

… 5. And last but not least, make your FAQ page, and your entire website customer centric… 

Post stuff your customer care about, written in ways they want to hear it, Google’s gonna reward you like crazy…

And everyone lived happily ever after…

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Faq pages save everyone time
You and your customer service team doesn’t have to respond to the same repeated questions individually. Nobody has to wait for answers…win – win.

A sales tool
Your sales teams can lean on your FAQ pages in the field or on the horn with prospects, especially if they’re searchable or categorized well.

Site navigation
If you’re trying to figure out how to get your website visitors to the info they care about quickly, an FAQ page is spectacular for this. A question about zebras takes you to the zebra page, a question about armadillos takes you to the armadillo page (I saw one of those the other day – it was huge)

Google loves FAQ’s too
The questions people ask all the time are the same things they’ll type into Google searches. When you have these questions on your site, you’re going to improve ranking like crazy.

 

Do you have something to add to our : 5 Tips for a Great FAQ Page?
Please let us know what you think.